Refund policy

Shree Krishna Jewellers – Return, Refund & Exchange Policy

At Shree Krishna Jewellers, every piece is thoughtfully crafted to celebrate meaningful relationships and timeless traditions. We are committed to providing a transparent and hassle-free shopping experience.

Please read our Return, Refund & Exchange Policy carefully before placing your order.

Quick Highlights

  • Easy return or exchange available within 15 days from the date of delivery.
  • Products must be unused, unworn, undamaged, and returned with original packaging, authenticity certificate, tags, invoices, and all complimentary items.
  • To request a return or exchange, contact us via:
    • WhatsApp: 91+ 63513 79168
    • Email: bardolishreekrishnajewellers@gmail.com

  • Refunds will be processed after successful quality inspection.
  • Exchange is subject to product availability.
  • Shipping charges (if applicable) are non-refundable.
  • Personalized, customized, engraved, or made-to-order jewellery cannot be returned or exchanged unless received damaged or incorrect.
  • Silver Rakhi products purchased during the Raksha Bandhan season may be eligible only for replacement, subject to our policy.
  • Free promotional items received with an order must also be returned if the main product is returned.

1. Return Eligibility

Your return or exchange request will be accepted only if:

  • The request is made within 24 hours of delivery.
  • The jewellery has not been worn or used.
  • The product is free from scratches, dents, alterations, or damage caused after delivery.
  • Original product box, invoice, authenticity certificate, tags, thank-you card, and complimentary gifts are returned.
  • The item passes our quality inspection after it reaches our facility.

Damaged or Incorrect Product

If you receive:

  • A damaged product
  • A manufacturing defect
  • The wrong product

Please contact us within 24 hours of delivery.

Kindly share:

  • Order Number
  • Clear product photographs
  • Packaging photographs
  • Unboxing video (recommended)
  • Brief description of the issue

This helps us verify the claim quickly.

2. Return & Exchange Process

Step 1 – Raise Your Request

Please contact our support team through:

WhatsApp:
91+ 63513 79168

Email:
bardolishreekrishnajewellers@gmail.com

Please include:

  • Full Name
  • Order Number
  • Reason for return/exchange
  • Product photographs (if applicable)

Step 2 – Return Approval

Our team will review your request.

Once approved, we'll provide instructions for returning the product.

Depending on your location:

  • Reverse pickup may be arranged, or
  • You may be requested to self-ship the product.

Step 3 – Quality Inspection

Once the returned item reaches us:

  • Our quality team will inspect the product.
  • Inspection generally takes 2 business days.

If the product meets our return conditions, we'll proceed with your exchange or refund.

3. Refund Policy

Refunds are processed only after successful inspection.

  • Returned products typically reach us within 6–7 days.
  • Quality check conducted within 2 business days. 

Refund Timeline:

Prepaid Orders

Refund will be credited to the original payment method within 5–7 business days.

Cash on Delivery (COD)

Refund will be transferred to your registered bank account or preferred payment method after verification.

Please note:

  • Shipping charges are non-refundable unless the error is from our side.
  • Payment gateway processing time may vary depending on your bank.

4. Exchange Policy

Exchange requests are accepted for:

  • Manufacturing defects
  • Damaged products
  • Incorrect products
  • Size-related issues (where applicable)
  • Change of design (subject to approval)

Exchange depends on stock availability.

If the replacement product has a higher value, the customer must pay the price difference.

If the replacement product has a lower value, the balance amount will be refunded according to our refund policy.

5. Products Not Eligible for Return

The following products are generally not eligible for return or refund:

  • Customized jewellery
  • Engraved products
  • Personalized gifts
  • Gift cards
  • Products purchased during clearance or final sale (unless damaged)
  • Products showing signs of wear or misuse
  • Products returned without original packaging

6. Product Variations

Please note:

  • Slight colour differences may occur due to photography, lighting, or screen settings.
  • As every jewellery piece is carefully crafted, minor finishing variations may occur.
  • Handmade or artisan-crafted products may have slight natural differences that are not considered defects.

7. Order Cancellation

Orders can be cancelled before dispatch.

If your order has already been shipped, it cannot be cancelled.

In such cases, please follow our Return & Exchange process after receiving the order.

Refunds for cancelled prepaid orders will be processed within 2 business days.

8. International Orders

International shipping policy:

[Currently shipping only within India]

9. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us.

Shree Krishna Jewellers

Email: bardolishreekrishnajewellers@gmail.com

Phone: 91+ 63513 79168

Business Hours:
[Monday–Saturday | 10:00 AM – 6:00 PM]

Address:
Shree Krishna Jewels , Navratna Tower, C-1, Sardar Patel Marg, Opposite Sardar Hospital, Patidarjin, Opposite Sardar Hospital, Patidarjin, , 394601 Bardoli GJ, India

Final Note

Your trust means everything to us.

Every 925 Sterling Silver Rakhi and jewellery piece from Shree Krishna Jewellers is crafted with care, quality, and tradition. If you ever face an issue with your order, our team will do its best to provide a fair and timely resolution.